Q: What is the eMove Storage Affiliate Network?
The eMove Storage Affiliate Network is an alliance of independent self-storage
operators who connect to the world’s largest storage network. With eMove
Affiliation, your location gains occupancy and visibility all via an online
platform. We offer several fully integrated benefits designed for self-storage
operators to compete with the ‘big brands’ while maintaining their independent
identity.
Q: What are the benefits of joining the Storage Affiliate
Network?
The primary benefits are FREE year round exposure on
www.emove.com, www.uhaul.com,
and 1-800-GO-U-HAUL as well as confirmed storage reservations for a one-time
$20.00 fee. Affiliates can also upgrade to Premier Level, which includes usage
of WebSelfStorage software and all of the additional opportunities that go
along with this package.
The two levels of eMove Affiliation: Basic Level and Premier Level with
WebSelfStorage Software.
Basic Level is FREE to join. Affiliates enjoy reservations from the world's
largest moving and storage reservation network, along with visibility on
www.emove.com and www.uhaul.com.
Premier Level includes an enhanced online listing and reservation capability,
while adding the power of WebSelfStorage software, the total online
self-storage management package. WebSelfStorage offers a comprehensive package
of fully integrated benefits including; payment processing, SafeStor Tenant
insurance, Centralized and Certified Mailing service, the eMove Call Center,
online account management and much more.
Q: Does an eMove Storage Affiliate have to use WebSelfStorage
to receive reservations?
No. At the Basic Level, Storage Affiliates can use the software of their choice
to manage their facility. However, to take advantage of other benefits, such as
payment processing, SafeStor Tenant Insurance, the eMove Call Center, online
payments, Centralized and Certified Mailing Service, and Remote move-ins,
facilities must use WebSelfStorage software.
Q: How much does being a part of the Storage Affiliate Network
cost?
Basic level – FREE to join for qualified locations. Allows reservation
capabilities through www.emove.com,
www.uhaul.com,
1-800-GO-UHAUL. ($20 fee per reservation applies). It is encouraged to Upgrade
your profile for a nominal fee of $4.95 a month. Upgraded profiles can upload
up to 6 images of their facility.
Premier WebSelfStorage Level - U-Haul Dealers pay only $34.95. Non-Dealers pay
only $44.95 per month. This is a month-to-month contract with no upfront fees.
It is encouraged to upload images of the facility, up to 10 of them.
WebSelfStorage also offers a comprehensive package of fully integrated benefits
including; payment processing, SafeStor Tenant Insurance, Centralized and
Certified Mailing service, the eMove Call Center, online account management and
much more. To learn more about the benefits Premier Level Affiliates enjoy,
click here.
Q: How can self-storage facilities sign-up and what does the
application entail?
Simply go to http://storageaffiliate.emove.com,
select the level you are interested in, and sign-up online. U-Haul Dealers can
log on to www.uhauldealer.com,
go to "Point Of Sale", "Quick Links" and then click the "eMove Affiliate Login"
link. You may also go directly to www.webselfstorage.com to join Premier Level.
Submitting an application for Basic Level will typically take less than 10
minutes. You will then enter facility data such as contact information, office
and gate hours, facility features, room sizes/rates, and payment information.
Signing up for the Premier Level will take about 5 minutes for the initial
application. After the application is completed, you can immediately begin the
set up for WebSelfStorage software. Each location is given a 30 day timeframe
to enter their data. Most locations are able to complete the entire set up
process within one week.
Q: Does becoming a Storage Affiliate lock me into a long-term
contract and what is the cancelation policy?
No, eMove Affiliation at Basic or Premier Level is based on a month-to-month
contract only. An electronic agreement detailing all terms is found on the
online sign up form and must be agreed to before prospective Affiliates can
submit an application to join the Network.
Storage Affiliates who wish to cancel are required to give 30 days written
notice by sending a request in writing to affiliate@emove.com.
Location information, owner authorization and the reason for canceling must
also be provided and our staff will take the steps to close the account. Basic
Level Affiliates who wish their account to be reinstated after deactivation
will incur a $25.00 reactivation fee.
Q: What happens after a storage facility joins the Storage
Affiliate Network?
The Storage Affiliate is immediately plugged into the world's largest Storage
Affiliate Network. Basic and Premier Level Affiliates will be contacted by an
eMove representative who will walk through set up and usage of the account so
you can start utilizing your new Affiliation to your facility’s benefit.
Q: How long does it take for a storage location to appear on
the website after being activated?
Your facility will have its own page on www.emove.com
and www.uhaul.com within 24 to 48
hours of activation.
Q: Can a Storage Affiliate upload pictures of their facility?
Yes, pictures of the facility can be uploaded on the website. This feature is
FREE for Premier WebSelfStorage level Affiliates, and allows them to upload up
to10 pictures. Basic Level Storage Affiliates may upload up to 6 photos for a
nominal fee of $4.95 per month.
Q: How do Storage Affiliates sign in to their account?
Basic and Premier eMove Storage Affiliates may sign into their account by going
to http://storageaffiliate.emove.com
and using their login and chosen password. Premier Level Affiliates may also go
directly to www.webselfstorage.com
to sign in.
Q: Can a Storage Affiliate alter their room availability?
Absolutely! Both Basic Level and Premier WebSelfStorage Level Affiliates may
log into their account and apply necessary updates. While WebSelfStorage
automatically manages your inventory in real time so Premier Level Affiliates
don’t have to log into their account to maintain unit inventory, they are able
to update reservation parameters that govern the way reservations work for
their facility.
Q: How secure is my information when I signup for this
Internet based network?
We employ 128-bit SSL encryption, which is the equivalent of bank level
security. Simply put, your Data is extremely secure. eMove is backed by a large
corporation that is fully audited by a national CPA firm and deemed fully
compliant with Sarbanes-Oxley while maintaining the PCI Data Security Standard
of compliance as set forth by all the major payment brands. eMove satisfies the
most stringent level of requirements to demonstrate full compliance with the
PCI Data Security Standard by submitting a verified report on compliance and
providing documentation from an outside security firm on the scanning of its
outward facing web domains. With over 6,000 Affiliates on the eMove network,
safety and security are our top priority.
Q: How often should Storage Affiliates log into their account?
Signing into your Storage Affiliate account should be routine for both Basic
and Premier Level Affiliates. Many Basic Level Affiliates find that they must
log into their account anywhere from once a week to several times a day. eMove
encourages regular log ins to update facility information and keep appraised of
new customers. Premier Level Affiliates log into their accounts each day due to
needful transactions such as move-ins, move-outs, payments, selling retail,
etc...
Q: What if I have forgotten the log in or password to my
account?
Remember, at the Basic Level your login is your full email address and your
chosen password. You may also use the "Forgot Your Password" link on this page:
https://storageaffiliate.emove.com/Affiliate/sign_in.aspx to have the
password sent to the email address on file. At Premier Level, the log in and
password were chosen by the User at sign up. To obtain a password,
WebSelfStorage Users can go here:
https://www.webselfstorage.com/wssforgotpassword.asp to retrieve your
password from the system.
Q: Why is my User I.D. or access to WebSelfStorage "locked
out"?
Due to security measures, WebSelfStorage locks a User out of accessing the
account after 3 unsuccessful login attempts. Users with administrative
privileges will be able to go to Management Menu, User Accounts to reactivate a
"locked out" User I.D. within the Established User Accounts section. Remember,
creating a unique I.D. and password for each User with access to WebSelfStorage
is imperative. For questions, contact us at affiliate@emove.com.
Q: How are reservations made for my storage facility?
Storage customers make reservations for your facility either through
www.emove.com, www.uhaul.com
(over 100 million hits annually), or 1-800-GO-UHAUL (4+ million calls each
year). The customer indicates where and when they need storage and the type of
product they need. The closest locations to their search criteria are
presented. Customers confirm the reservation with a fully refundable credit
card handling fee of $6.95.
Q: What is a customer review and how does it work?
A customer review is a rating of their storage experience at your facility.
Customers rate facilities on a scale of 1 to 5 stars with 5 being the best,
along with comments. Customers receive an email 1 day after their expected
move-in date offering the chance to complete a review. Once the review is
completed electronically, their credit card is automatically credited the $6.95
handling fee.
Q: Can I reply back to a customer review?
Yes, you can reply back to customer feedback within 30 days of its original
date. Your comments will appear on your eMove page underneath the review. Log
into your account, and at Basic Level, click the "My Ratings" tab found within
the "Reservations" link. Premier Level Affiliates can access feedback by going
to "Management Menu", "Reviews".
Q: What do I do if a customer complains that they did not
receive a refund from eMove?
Communicate to the customer that eMove charges the order handling fee and
direct them to send an email to affiliate@emove.com
for prompt resolution.
Q: How much does a reservation cost?
A confirmed reservation costs a one-time fee of $20 and is charged to you via
the payment option you have provided on your account.
Q: When does the $20 Reservation Fee get charged?
This fee is automatically charged when a customer confirms their reservation
with a credit card.
Q: Why doesn’t my facility show online for reservations?
Basic Level Affiliates should log into their eMove account, go to "Facility
Profile", "Storage Rooms" and verify that at least one room size description
and rate is check-marked to available for reservations online. Next, review the
"Payment Options" tab within "Facility Profile" to make sure payment
information is valid and up to date. Premier Level Affiliates should verify
that their reservation business rules and parameters are appropriately set to
accept reservations. Within the "Management Menu" link, the "Facility Profile"
and "Room Sizes and Rates" sections determine what appears as available for
reservations.
Q: What happens if the customer does not move in to the
facility?
Affiliates are allowed 2 cancellations within a 6 month period, and
reservations can be canceled within 10 to 30 days after the customer’s
scheduled move-in date. To submit a cancellation, Basic Level Affiliates can
use the "Cancel This Reservation" link on their reservation page. Premier Level
Affiliates can submit a cancellation via their "Monthly Transaction Statement
report" by clicking the envelope icon next to the reservation in question. Each
of these cancellation submissions are refunded electronically.
Q: Is participation in the "One Month Free Storage" program
that U-Haul offers a requirement to participate in the Storage Affiliate
Network?
No - participation in U-Haul’s "One Month Free Storage with a One Way Move"
program is not required. However, the feature is available for both Basic and
Premier Level Affiliates to promote on their reservation pages. Additionally,
sales agents are able to quote the "One Month Free Storage with a One Way Move"
offer over the phone only for Premier Level Affiliates that participate.
Q: Can the One-Month Free Storage Program that U-Haul offers
be promoted for a Storage Affiliate's facility?
Yes. This feature is available for both Basic and Premier Level Affiliates to
promote on their reservation pages. Additionally, sales agents are able to
quote the "One Month Free Storage with a One Way Move" offer over the phone
only for Premier Level Affiliates that participate.
Q: Does the storage customer pay for the storage room when
they reserve it online or via 1-800-GO-UHAUL?
eMove does not charge the customer rental amounts upon confirming a
reservation, but does charge the $6.95 handling fee to confirm the reservation.
Your facility should continue to follow your standard procedures when moving a
customer in.
Q: How does a Storage Affiliate know when a reservation is
made for their facility?
Basic Level and Premier Level Storage Affiliates receive an email instructing
them to login to their account to acquire the customer's information. Premier
WebSelfStorage Level Affiliates receive an instant message within the
WebSelfStorage software as well indicating where to go to gather the customer’s
information. Reservation details are also downloaded directly to their software
account.
Q: What should a Storage Affiliate do when they receive a
reservation?
Contact the customer IMMEDIATELY and offer to answer any questions they may
have about their upcoming storage needs.
Q: What is S.O.A.R. and how can it help my storage location?
This feature stands for Secured Online Affiliation Rentals. While Basic Level
Affiliates that are U-Haul Dealers can MAKE a S.O.A.R. for another location,
Premier Affiliates utilizing WebSelfStorage software and payment processing can
make AND receive S.O.A.R’s. The feature provides the ability for another moving
or storage agent to remotely move a customer into your location. With S.O.A.R.,
you can effortlessly increase your visibility, occupancy and revenue! There are
over 15,000 moving and storage agents across North America able to complete
remote move-ins for you!
Q: What happens when a S.O.A.R. is completed for a Storage
Affiliate?
The Storage Affiliate receives an instant message with the customer’s details.
The payment for the storage unit is received within WebSelfStorage and displays
on reports within the software, and the storage room they have been moved into
is instantly denoted as "occupied".
Q: How does the storage customer pay for the storage room and
how is the payment deposited?
At the time of the S.O.A.R. the customer’s credit card is charged. They are
charged the first month’s rent and any further move-in payments. This is
deposited into the Storage Affiliate’s bank account. For receiving the S.O.A.R.
20% of one month’s rent is paid by the Premier Affiliate. Of the 20%, a
commission equal to 15% of the first month’s rent is paid to the location that
created the S.O.A.R., and a commission equal to 5% of the first month’s rent is
paid to eMove.
Q: What should the Storage Affiliate do when they receive a
S.O.A.R.?
Contact the customer IMMEDIATELY and offer to answer any questions they may
have about their upcoming storage needs.
Q: What is WebSelfStorage and how does it work with the Storage
Affiliate Network?
WebSelfStorage is an affordable and reliable web-based software solution that
self-storage companies utilize to manage their facilities. With WebSelfStorage,
you can manage your facility from anywhere, provide online payment capability
for your customers, utilize the eMove Call Center, receive credit card and
property insurance discounts, offer SafeStor Tenant Insurance, acquire S.O.A.R.
rentals from over 15,000 sales agents across North America and more! All of the
benefits within WebSelfStorage are fully integrated, which means no third-party
interaction.
Q: Will WebSelfStorage automatically print out letters?
Yes, WebSelfStorage provides a Run Opening functionality which will
automatically generate letters like late notices, invoices, rate change
letters, etc... and will automatically apply late charges or any other
regulated fees to customer contracts.
Q: Can letters, invoices and late notices be changed and
customized?
Absolutely! You can input your own letters or alter the basic letter templates
WebSelfStorage provides. These templates do not necessarily abide by
state/province lien laws and it is strongly recommended you consult with an
attorney or your state self-storage association regarding verbiage and
legalities.
Q: Can WebSelfStorage automatically print out a Rental
Agreement/Contract?
Yes. In fact, the software allows your location to print a contract
automatically at move-in, and/or each time you change a customer's personal
information. You can also have unique rental agreements/contracts for each size
code. Custom letters can also be printed at any time.
Q: Does WebSelfStorage offer a data conversion from my existing
software program?
Yes. WebSelfStorage Programmers can complete a data transfer from any major
self-storage software program at the cost of just $1 per unit. Once your
location signs up for WebSelfStorage, a representative will explain the details
and direct you in sending a formal request for a conversion of your existing
data.
Q: Will WebSelfStorage interface with a gate system?
Yes. WebSelfStorage interfaces with all major gate systems. Don’t see your gate
system on our list? Inform Developers and they may be able to create an
interface.
Q: Will WebSelfStorage interface with accounting systems?
Yes. WebSelfStorage exports to QuickBooks, Quicken, and Peachtree accounting
packages.
Q: Can WebSelfStorage help manage auctions?
Yes, an Auctions section within the software provides a calendar, a way to keep
track of unit inventory and more. Your facility will be able customize the
Auction Rules to best manage your storage operation.
Q: Does WebSelfStorage offer a site-map?
Absolutely! WebSelfStorage's site-map doesn't just give you a visual of your
facility – it’s interactive! You can actually process a move-in, take a
payment, move a customer out, transfer a customer and change the room status -
all from the site-map.
Q: Will WebSelfStorage complete the sale of a retail item?
WebSelfStorage's flexible retail management allows any item to be added to
inventory. Transactions can also be completed within or outside of, a storage
account.
Q: Can rates be managed through WebSelfStorage?
Yes, rates are easily managed within the software. Rates can be changed for a
whole unit size or room by room, and can be "locked" for particular customer
units. Locations can also set up rate changes to occur within the software
automatically. In addition, once a rate change is implemented letters can
automatically be generated to inform current customers of the increase.
Q: Can WebSelfStorage manage fees?
Yes, WebSelfStorage will automatically add late fees and recurring fees
according to your business rules. Storage Affiliates can create fees unique to
their operation and add/remove with flexibility.
Q: Can WebSelfStorage offer discounts, coupons or discount a
particular room?
Definitely. Storage Affiliates can set-up and customize discounts as they wish.
Locations can also choose two of their current discounts or specials to appear
online as coupons customers reserving online.
Q: Does WebSelfStorage offer reports similar to other storage
management software available?
WebSelfStorage offers comprehensive reporting for auditing, tenant information,
management, finances and much more! We are always reevaluating current reports
and look forward to Affiliates’ feedback for further development.
Q: Are multiple user licenses required if more than one person
will be using WebSelfStorage?
No. Storage Affiliates can set-up as many "Users" as they wish, at no
additional charge. We encourage the set up of individual User ID’s for each
employee utilizing the software. Unique User ID’s allow for full tracking
capabilities and audit trails of each user’s activities.
Q: What kind of support can be expected when using
WebSelfStorage?
There is NO MONTHLY OR YEARLY FEE FOR TECHNICAL SUPPORT. We offer live online
technical support, which means help is available through an online "chat" with
a representative – and this is 100% FREE FOR THE LIFETIME OF THE ACCOUNT. Phone
support is available for FREE for the first 120 days after the set-up and
activation of your account. After that timeframe, contacting support by phone
is $1.00 per minute. 24-hour emergency phone support is also available.
Q: How much do upgrades to WebSelfStorage cost and how often
do they occur?
WebSelfStorage is constantly being upgraded and enhancements are absolutely
FREE! In fact, the WebSelfStorage team makes many improvements based on
comments provided by our Affiliates. A tool to provide your comments and ideas
for the software is embedded within the account. The WebSelfStorage team then
analyzes the input and makes the appropriate changes as necessary.
Q: Why does WebSelfStorage look so different from all other
self-storage software programs?
WebSelfStorage was designed by experts within the storage industry to be as
straightforward as possible for the end User. In addition, WebSelfStorage is a
web-based package and uses a different programming language than the typical
'Client Side' software.
Q: How long does it take to download WebSelfStorage and what
are the minimum requirements?
There is nothing to download. WebSelfStorage is totally web-based, meaning you
can access your software account from any computer with an internet connection.
Our minimum requirements are Windows 98, Internet Explorer 5.5, a 56K internet
connection speed and a 486 or higher processor.
Our recommended requirements are:
Windows XP
Internet Explorer 7.0
256K or higher internet connection speed
Pentium 4 processor
Q: Where is the data kept?
The data for all the storage facilities (6200+) is stored on the WebSelfStorage
servers. Data is backed up by the hour and stored both on and off site.
Q: Can a Storage Affiliate back up their data?
Yes. WebSelfStorage provides an executable that allows a Storage Affiliate to
run a back up if they desire.
Q: What if the Internet connection goes down?
Many Storage Affiliates set-up a dial-up connection or use a wireless Internet
card in case the local Internet provider has a connection problem. Rest assured
your data is safe even during the event of a lost connection, and you can
always access your software account from another computer with internet access.
Q: How secure is the data?
Data is extremely secure. WebSelfStorage uses 128-bit encryption, which is bank
level security. This protects from any non-user accessing the system.
WebSelfStorage helps prohibit misuse through the remote management capability
and extensive audit reporting available within the program. This allows all
activity by any individual to be monitored. The program will also time-out
after a specific length of time and require Users to log in again.
Q: What is payment processing and how can a Storage Affiliate
get set up on the service?
WebSelfStorage offers fully integrated merchant services with no third-party
involvement. Locations can accept all major credit and *debit cards, as well as
electronic check payments directly within the program. Using payment processing
via WebSelfStorage allows your location to participate in features like
S.O.A.R. and the eMove Call Center as well as accept autopayments and on-line
payments. All Premier Level Affiliates are eligible for payment processing and
may sign up using a quick online application within the software. Funds are
deposited automatically to the chosen bank account. (*Note, debit available in
U.S. only at this time)
Q: Where can a Storage Affiliate get a swipe device to process
credit cards?
If the Storage Affiliate is a U-Haul Dealer, then they may use the same swipe
device utilized at their Dealership. Swipe devices can also be purchased from
the Storage Buyer's Club.
Q: What are eCheck payments?
eCheck payments are a means to accept payment by check electronically. While
funds are deposited to your bank account promptly, the standard 7 to 10 day
window applies for the check to clear your customer’s bank account. There is no
need to create a deposit slip for the payment. Obtain written authorization
from customers before processing a payment as an eCheck.
Q: What are the rates for Payment Processing?
Credit card rates are as low as 1.29% and eCheck payments cost just $0.17 per
transaction. There are NO monthly fees, statement fees, annual fees,
application fees, or hidden fees. All payment processing rates are indicated on
the online application.
Q: Does WebSelfStorage support auto payments?
Yes, customers automatically paying rent can choose to place a credit card or
checking information on file and WebSelfStorage will automatically charge that
account. The funds are then deposited into the Storage Affiliate's bank
account. Obtain written authorization from customers before processing
automatic payments.
Q: When does a Storage Affiliate receive money from processed
credit cards?
Electronic payments are processed on a daily basis. Typically, money is
deposited to the Storage Affiliate's bank account within 48 hours of the time
the card or bank account is charged.
Q: How can a Storage Affiliate offer online payments to their
customers?
The Premier Customer Club is more than just online payments; it is a way for
customers to increase security through total online account management.
Affiliates using WebSelfStorage can enroll their customers into the Premier
Customer Club by simply saving the customers email address to a contract.
WebSelfStorage automatically notifies the customer of their password and FREE
online access is activated for the life of their account. Premier Customers can
pay online, sign up for auto pay or tenant insurance, determine who has access
to their room, update contact information, print receipts, view payment
history, and much more!
Q: How can a Storage Affiliate offer online payments to their
customers?
Yes. SafeStor Tenant insurance is a fully integrated and low cost "pay with
rent" insurance option that pays your facility the highest premium in the
industry! SafeStor protects your customer’s goods and decreases your liability
to claims. Customers interested in SafeStor need only pay the first month’s
premium and their coverage begins immediately. An addendum form automatically
generates for your records and you will receive 30%* of the SafeStor payment
deposited directly to your bank account each month. There is no need to mail in
any SafeStor payments or reports. Everything is handled electronically for you
within WebSelfStorage. SafeStor is underwritten by Republic Western Insurance
Company in the U.S., by National Union Fire Insurance in Florida, and by Chubb
Insurance of Canada in Canada. For more questions, email
tom@safestor.com. (*Note, Admin Fee of 30% available for locations in
U.S. only at this time. SafeStor is available in Canada with the exception of
Alberta).
Q: Can WebSelfStorage print or mail my customer letters for me?
Yes, WebSelfStorage has both capabilities embedded within it. Your location has
a choice of mailing out your own customer letters which are automatically
generated to the Run Opening queue, or selecting certain letters to be mailed
via our Centralized Mail service for $0.44 per letter – JUST THE PRICE OF A
STAMP! We also offer *Certified Mail services with an electronic return receipt
at just $5.65 per letter. We print, we mail and we provide an electronic
history for all of your letters. Letters sent via Centralized or Certified Mail
are mailed the same business day! Certified Mail with Restricted Delivery is
also available for an additional fee. (*Note, Certified Mail is available in
U.S. only) Some other benefits of Centralized and Certified Mail Services
include:
Q: Does WebSelfStorage have a call center service?
Yes, with the eMove Call Center, your calls can be answered 24/7/365! Our
trained, professional eMove Call Center agents will answer the phone when your
location cannot pick up, or the phone line is busy. This leaves more time for
your staff to help customers at your facility! For easy sign up, click the
eMove Benefits/Services link on your software homepage. eMove Call Center
Managers will provide you with a roll-over number to give to your phone
company. The eMove Call Center agents will be able to help your customer:
Q: What is the cost of the call center?
The cost of the eMove Call Center is based on a tiered pricing structure. The
monthly rate is dependent upon the number of units at your facility. The $20
charge per confirmed reservation is applicable when our agents make a
reservation for your location. For more questions on pricing and how to sign
up, please contact us at callcentermgr@emove.com
Q: What is the Storage Buyer's Club?
The Storage Buyer’s Club is a way for you to maximize your resale profit by
taking advantage of U-Haul’s online buying power. It is an online retail store
where you can order products for resale at your location as well as facility
maintenance items and free marketing materials.
Q: How do I order products from the Storage Buyer's Club?
Basic Level eMove Storage Affiliates can log into their eMove Storage Affiliate
account and click on the "Storage Buyer’s Club" link found along the left side
of the page. Premier Level eMove Storage Affiliates log into their
WebSelfStorage account, click on eMove Benefits/Services and follow the link
called "Storage Buyer’s Club". Categories and a search function will be found
on the Club’s homepage. Follow the steps to order online. Orders typically
arrive within 5-7 business days; however, many products arrive in less than 5
days. "Order Status" can be viewed on the bottom left of the homepage along
with tracking information. For questions about your order, feel free to contact
the Buyer’s Club Sales and Support Team at 1-866-277-6855 or email
store@uhaul.com.
Q: How do I make suggestions for products on the Storage
Buyer's Club?
Make product suggestions by clicking the "Contact us" link on the Storage
Buyer’s Club homepage. This will generate an email to our Web Sales Team for
review.