3.5 stars out of 443 Reviews
Ratings are from 1 to 5 stars and are based on the storage affiliates service & reliability, as judged by other storage customers.
Worst customer service I`ve ever experienced, especially my experience with the General Manager, Michelle.
Worst moving experience in my life.
I did not like that delivery was not scheduled until the day before, let alone I did not get contacted until after 5:30 PM the day before. To schedule movers this made things very difficult.
why you ask that question when you already asked it! I hate your online interaction!
Worst experience ever. I don`t have my transit receipt and my 6 U-Boxes still are not accessible via the internet. I want corporate intervention.
Retrieving my goods felt like my possessions were held for ransom. The staff did not explain the process for retrieving my items, and I had to call several times to piece together an answer.
Your staff left the extra furniture pads the ones we did not use at my house when they picked up the boxes and the furniture pads were dirty when they arrived.
Michelle was very helpful
Lighting could have been better, but everything else was great.
Your service was amazingly simple and the customer service was outstanding!
AJ and the rest of the staff worked quickly to fulfill my needs accurately and in a friendly accommodating manner. Best Uhaul experience imo
AJ at this location was very helpful and knowledgable. He went above and beyond to make this experience work. Stellar employee and first rate operation!
Honestly I was very stunned to be able to rent do to a issue I had in my life, but have overcome. Thank you for this opportunity.
Staff is excellant.. had difficulty getting computer to cooperate.
Joanne was very professional and very helpful at pickup. Entire experience was suer and frankly much better than Pods which we also used recently.
Everyone I spoke with was friendly and helpful.
Joann dropped off and picked up the pod. She was very helpful and great to work with.
Best u-haul ever. Great staff. Have shopped here before, will do so again.
Michelle was an excellent representative. Worked hard and was very efficient worker from the counter to connecting the UBox.
Everyone very helpful and efficient.
All the staff are well organized and very proffessional.
I`m not happy at the fact that I`m not being reimbursed the money for the days I`m not in the unit after I was told I would but I
The staff is professional and gives excellent customer service.
Excellent, friendly, service!
The only concern I have is that the area was supposed to be climate controlled or no lower than 55 degrees. The day I obtained the unit it was 40 degrees. I hope that issue is fixed very soon.
Everyone that we worked with were extremely helpful, friendly and efficient.
I had some events that have caused me to need storage and moving options. Every time Michelle was there with amazing service, and peace of mind options and rates. Thank you Michelle!!!!
Though we had a terrible experience in Charlottesville, this location provided terrific service. They were friendly, helpful, prompt. Our U- Box was ready to be accessed before we even got there.
I was very happy with the way the staff helped with my move. Michelle and her team are great!
We have used this facility for storage and rental needs many times over the last 7 years.It has always been nothing but excellent.
Both individuals on duty were courteous, and helpful.
I had the unit one year, and had three different sizes of units as I continued to downsize. The staff at this location was GREAT. They were always very accomodating.
Horrible experience starting with the initial rental a 82nd avenue in Clackamas, OR. The story is longer than your 200 character length...
The ladies at the Milwaukee just outside of Portland, Oregon location are amazing. Thanks.
The ladies were Fine and helpful
Very patient, accommodating and friendly
Staff was exceptionally helpful. And this was appreciated after a 2,500 mile trip cross-country in a great truck. Thank you VERY much.
Good for the most part other than an employee who seemed annoyed to help me, no smile, no greeting.
Very friendly and helpful.
Late delivery~went to previous address instead of new address. Called the day before to ask if I had 3 or 4 boxes~caused concern that they didn`t even know how many boxes I had.
Staff was helpful and attentive.
We needed a well, lit secure place to store our Harley`s, and you provided that. And,I would add, in a very timely manner. We never expected such a quick response. WOW!!!! You are all very cool.
The ubox was punctured by a forklift and my cabinet and glass table were irreparable damaged. My ubox was also not shipped on time. We had to speak with the regional manager to deliver out ubox.
absolutely awful from start to finish. Impossible to get an actual answer on anything and not a single employee has any idea about what they are doing. I am so glad this move is over!!!
Ella was polite and extremely helpful!
The staff was so helpful and accommodating. This is a service that I have recommended and will do so in the future.
Good and clean. UBox is a great way to ship!
Staff was great and the Ubox was delivered ahead of schedule.
My u-Box hasn`t been delivered to its final destination yet however, my experience with the initial drop off and pick up were excellent. Staff, including in the store were very helpful.
Such a great, friendly delivery team! You rock!
employees were ready to help and had good suggestions to help us with our storage.
No internal communication. Told many different things. My stuff wasn`t moved when I scheduled it to be. Employees contradicted eachother. Customer should not have to pay for poor training
Staff was great. Delivered on-time. Was kept informed of the location of my U-Box when in transit. I will use U-Box again and recommend it to others.
I expected a tracking system and one schedule.
Making arrangements for U-Box was very easy and I spoke to a real person who answered all my questions.
I will never use a truck again to move our things, as you do not provide locks on trucks and ours was broken into and now nothing can be done. Very sad as I spend $450.00 to make this move
I will never use a truck again to move our things, as you do not provide locks on trucks and ours was broken into and now nothing can be done. Very sad as I spend $450.00 to make this move
The staff in original location, Edmonton, Canada should be trained on international moving of Uboxes. The did not seem to know much about the procedure especially the forms and how to fill them.
Great experience. Delivered U-Box to my home exactly when it was scheduled.
The service was good, and my U-Box was ready when I showed up. Check out was easy as well.
2 of 3 boxes were leaking. The U-box manager was friendly and helpful, but I dealt with 2 employees before her that were not.
Everything went smoothly, no problems. The staff was friendly, helpful and knowledgeable. I would recommend U-Haul in general and this store if you are in need of the services they offer.
Staff are always friendly and helpful. The facility is well kept and exactly what I expected from UHAUL.
No one mentioned the Uboxes would be bolted—had to buy new wrenches to open boxes had two different sized bolts as all our tools were packed inside.
Should try to keep POD trucks from blocking entry to storage units. On several occasions I couldn`t back my car close enough to unload items from my unit.
Enjoyed Milwaulkie`s U-Haul place. It puts Odessa`s to shame. Better staffed and better quality of staff.
would have liked for the facility to be open on sunday without having to pay more
At front end, no moving blankets and large hole in back of one box. But staff was extremely friendly and the timing was fast and efficient. I would definitely recommend UBoxes to others!
It was just what I needed for the situation and the perfect size. Box was delivered on time and picked up within days of me calling saying I was done with it. Great service :-
When I made the reservation the people were very helpful, every other step of the way they were less than helpful and were not able to provide information in a timely manner.
I had a storage unit there for almost 5 years. Never had a problem.
So far it has been positive
Good so far
The staff at this facility is amazing. They had my ubox hooked up and ready to go when I got there. I have not had a similar experience at any other uhaul location.
Too expensive. I was keeping them on MY property. There should be a discount for that.
It would have been excellent, except the U-Box was not picked up as scheduled, and I did not realize this for several weeks. Everything else was excellent.
The young woman who dropped off the units sorry I can`t remember her name was extremely helpful, considerate, knowledgable, a very good forklift driver, all around great at customer service.
The website`s estimate on the number of U-Boxes I needed was too low.
So far so good... it`s supposed to be picked up today and shipped to Las Cruces. Ask me when we are all done with the journey.
This year has been our best experience with the UHaul boxes. Very prompt service, and receiving reminder calls was great - keep up the great work!
Travis is a great manager. He was kind and courteous, and always helped me when I had an issue. He deserves a raise because he really cares about his customers.
The box was easy to use and very accommodating. I was glad I could leave it on my property until I was ready to leave.
every one was incredibly accommodating and helpful.
I utilized the UBox service and the team was prompt and professional. I relished seeing all the women driving forklifts and huge flat-bed trucks carrying Uboxes. Good job, U-Haul!
Our boxes were late because of an unauthorized double charge at a higher rate, one box showed signs of being opened and I got a lien notice two weeks after the U-Haul Pods left my driveway.
THEY HAVE LOST ALL 4 OF MY PODS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AND HAVE NO TRACKING INFO OF WHERE THEY ARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
It has been a nightmare. No clear communication within U-haul and lacking in customer support and satisfaction.
The driver was great. She dropped off the pods, explained how to load them and what happens afterwards. The delivery call was 4 hours earlier than scheduled, which was great. So far so good!!
when I picked up the ubox the side the lock was on had even crushed and my combination lock wouldn`t unlock. I eventually had to cut it off.
The boxes were damaged to begin with, but the delivery staff had to pry them open, damaging them even more. Luckily, our things weren`t. The mgr did a great job responding to our concerns though!
The Milwaukie location should serve as an example of what staggering incompetence looks like. My formal complaint has been forwarded to email@example.com.
UBox not ready.Buried behind others,an inconvenience to forklift operator.Reservation cancelled b/c I was later than I said,phone number was on file but not called.Storage would have been better.
Great service, please consider extending sunday hours to 6 pm
The Uhaul group in Oregon was great - they worked around my schedule, corrected billing problems, and communicated great on the phone.
The only complaint I have is how long it took to get our UBoxes delivered. We sat on the floor ate off paper plates for a week, knowing our stuff was a stone`s throw away. That sucked.
My experience with Ubox at our delivery destination was good, however our experience with the Ubox company at our pick up location in MN was very poor.
The staff at this location is always very pleasant to deal with.
A customer was almost assaulted and the female employee stood there laughing even when I asked her to call the police.
The local U-Haul staff were excellent, the national customer service were ok.
I had reserved a pickup truck to tow the U-box trailer and it wasn`t there when I arrived. However, the employee helping me was very quick to solve the problem.
Always friendly, effecient and helpful. Thank you.
Worst experience ever. I am still not confident that my belongings will be shipped to me.
This has been the worst customer service experience of my life. I will never use U-Haul again.
Everything went well. It helped make the move not so stressful.
The delivery lady was fantastic!
Everyone I interacted wiht was friendly and professional. I was so pleased with the entire experience, and the extremely good price. I have been recommending this service to everyone.
Please correct the customer name to Cheryl Crowell. My son is only a local contact should you need it. Cheryl Crowell 808-291-9502
You broke the lock moving my `pod` which is very suspicious! Before this the woman assisting me has always been very nice helpful. Sorry, I can`t recommend you to anyone.
Laurel, who delivered my units, very helpful and provided customer service. the rest of my experience was dismal and not able to be described in 200 characters.
service was excellent. Only negative was length of wait to get box delivered.
remove stuff from alley
Literally the worse and most stressful moving experience I`ve ever had. They lost my reservation, screwed up delivery times, overcharged me, have terrible customer service, 2 wks+ to deliver my stuff
I was less than happy with the delay from the OR depot to my home the delay in picking the empty box. I stored the empty ubox for 6 days. Any referrals I give will include that type of information.
Great Service. Great Deal
I am ready to be a national spokesperson for U-Haul box! The ENTIRE experience was AMAZING!!! Thanks for everything!
Laurel was very friendly and answered all my questions very professionally. I am very happy I found out about the U Box transporting of my belongings. Many thanks to you all.
Staff very helpful, makes moving out of state much easier. I recommend using U-Box to any one moving.
Very friendly and helpful!
Great customer service from Tamara Diaz, Laurel team - thank you!
Everything worked out very well and your services made a stressful time much easier. Your staff at both ends of my move were great.
Box size was misleading and it was very poorly designed and construction.
Just came to u-haul storage from a competitor. Very happy with customer service and facility.
Box was delivered 2 hrs pst the given window BOO!,but when it WAS delivered, Lisa, the driver, was spectacular. Her efforts made my jaw drop. She did what it took to make it happen.
The late fee is a little steep calling on the due date of your payment and not pro rating a refund after 3 days and is annoying.
Uboxes arrived on time. Driver called when she said she would. Everything went as planned.
Very good customer service . Staff was always friendly and helpful.
The UBox was not picked up nor delivered on the scheduled dates. I expected a ten business day delivery window and it was thirteen days.
Would use U-Box again. Very nice experience.
Staff was excellent to work with - really great people! Only negative: hard to contact sometimes.
Delivery not flexible enough. Needed same day delivery and pickup scheduled to the hour.
The staff was nice enough, but weren`t very engaged. I felt like they were rushed, and not very thorough.
The employees at this facility of U Haul are excellent! Professional, courteous, and knowledgable of services offered. It is the best of your locations. Thanks for all your help with my move.
rented small truck last fall to move stuff to indoor 8X10 room. rented room 7 mos. rented pickup to move out last few large items. 3 transactions were smooth, efficient, timely.
with out the help of your corporate office this would of been a disaster, the uhaul in beaverton was unprofessional, unreliable, and rude.
Only thing I could complain is that it did seem to take a really long time for it to get delivered and then another week for it to get picked up
I would have liked to have them picked up sooner. Scheduling the day before makes it difficult to plan a cross country trip. I am uncomfortable leaving my belongings for pick up.
Everyone was very courteous and helpful.
our driver, Tamara, was fantastic!!
the tie downs rip off with any pressure, the small wood screws are not secure enough. The doors do no operate easily, and the bolts used to keep the units closed require tools.
Best way to move ever! Not a single broken item in 2 entire boxes.
They forgot the furniture pads initially but brought them right away. Great service!!!
A couple of the U-boxes had lock hasps that didn`t fit well. The staff was very helpful, on time, and friendly. Cost about half as much as PODS, less than renting a large truck and trailer.
Woman who delivered the U-Box was exceptionally friendly helpful.
Everyone working there was friendly, professional and knowledgable. Zachary was great. Thank u for making my storage experience good. Lynn houser
Excellent customer service by phone but especially in person with the women who dropped off the pods and picked them up.
Have already expressed my concern to different people, has not helped. Will try not to use uhaul in the future. Always been good until this uhaul box. Never again.
All employees were friendly and helpfull.
Box doors would not close once they were opened. I understood it would take up to 8 days to transport the units 144 miles, however I was not prepared for the 18 days I had to live in an empty house.
Laurel was excellent! Dependable, qualified, helpful, and efficient at her job. She is an asset to your company.
Very good service.
Laurel the U-Box driver was a 10 on a scale of 1-10. Bill, from the Lombard store was also a 10. Everyone I spoke to were so helpful. Thanks Laurel Bill for all of your help. You made were perfect
It would be nice to have 24 hour access
I was very pleased with the staff. As far as my box was concerned, that is a different story. The bolts that are added to help with security and keeping the door closed were not working correctly.
I would wish U-haul prorates refund early move-outs.
Cathy at this location was extremely helpful. I was amazed at how quickly she got my U-Boxes shipped to California, and how thorough and competent she was. Give this woman a raise!
The scheduling and delivery experience were great! Lori, the delivery driver, truly went above and beyond in every way. When we move again, ubox will be at the top of my list of potential vendors.
They were very helpfull and friendly with all my needs thank you, Brian M Tucker
My ubox experience was bad--used Uhaul movers uhaul trucks. End result--lots of damage for variety of reasonslack of padding, water, etc
Really good service in this location, recommend to friends.
your driver was a lfe saver-not your office
People were able to call and get information about this shipment too easily, despite notes indicating otherwise, and a supposed security password.
First box brought out to me would not close properly, but the driver was able to replace the box with a new one that worked better. I appreciate the effort to correct the situation in a timely manner.
Great customer service. I called with questions and the staff was professional, yet friendly.
I wasn`t impressed with the overall Uhaul u-box experience. I was told a date/time from one rep then found out from another something different and got my stuff 3 days later.
Great gals delivering and picking up
Good customer service, friendly staff. Only one box had shifted within the container. For the difference in price for doing it myself, my sanity is still intact, which makes it worth it. Thank you.
I`ve contacted the General Manager about my unsatisfactoy and disappointing experience with using the U-Box. The staff was both helpful and not helpful, depending on who I was talking to.
Kathleen and Laurel went above and beyond for me. Their friendly demeanor and can-do attitude made my difficult situation more bearable.
Richy was great: friendly, efficient, knowledgable, and polite.
We did not receive our box in the promised 7 days. However, all U-Haul staff were helpful, especially Kathy who delivered our box to our new Portland apartment yesterday.
great option for us. We staged our home for sale and needed storage. Loved the portability.
The girls at the Hillsboro oregon office were amazing. Thank you for all your help
Kathy, who delivered our U-Boxes was very helpful and knowledgeable. t has all been a good experience so far!
I`ve had nothing but the best experience with U-Haul at any of the locations I`ve been to.
Everything arrived in good condition, I just wish my u-boxes would have arrived in a week instead of 12 days.
the new boxea with the bolts were a royal pain because you can noe aline the 2 up at the asame time, let alone have them attach them fo the T nut
The woman who delivered the U-Box, I think her name was Laura, was amazing! I live on a very narrow street and the way she maneuvered the box was very impressive. Great job!!!
It seems quite ridiculous that you cannot track a U-Box. Also, the process of getting it set up to ship was unnecessarily tedious and seemed to be quite confusing on U-Hauls side of things.
I`d be interested in providing feedback to uhaul.com regarding the entire experience: NY was very difficult OR was great.
just warn customers that 8` couches do not fit in U Boxes or anything longer than 7.5`....I had to rent a storage unit on top of four U boxes to accomdate my couch : otherwise it was perfect!
It`s obvious that one of the u-boxes was dropped and we have damage to furniture inside. Feels like you don`t care.
They are the best. Friendly, helpful and give that extra 10%.
Staff very professional and helpful during delivery and pick-up. Was very thorough and efficient. Checked to see there were no loose ends.
Rented a truck AND a storage unit. excellent all around.
THE ABOVE RATINGS ARE SUFFICIENT
We were in touch with Laurel from Happy Village facility, she was just great, outstanding service - thank you!
In a world where poor service is the norm, Zach stands out as an example of what customer service should be. He was helpful and personable. You have my business solely because he does his job well.
no complaints. all done as advertised.
The driver was good looking
Friendly, effective phone help.
Very comfortable experience.
Store personel were very good
It`s been excellent so far. Laurel went above and beyond excellent service. I think I`ve already told a dozen people in 24 hours how awesome she is.
Final delivery was a nightmare. Tried to register complaint customer service never called me back.
A few hiccups but overall satisfactory. The moving helper Derrick was fantastic. He was very helpful and went above and beyond to help me in a difficult situation.
I have to admit, I was surprised by the quality of the customer service I experienced. You run a very tight operation, and clearly are concerned about putting the customer needs first. Thanks!
I did not rent nor did I authorize a rental in my name. Please contact me to reslove this matter. 7028454337
Staff very informative and accommodating with scheduling. Pick up and delivery were comfortability acknowledged on both dates. I was very pleased with the service. Thank you, Herb.
The staff in Iowa was poorly informed, rude, and combative. In Oregon, they were great. The Iowan staff triple charged my account, making a stressful experience harder. All in all, pretty miserable.
The experience has been wonderful. The staff are always confirming pickups and helpful. This is my 2nd experience and both times have been satisfied. I would recommend.
Your staff is outstanding, yesterday the service guy even remembered me. I use U-Haul whenever I need this service and have never been disapointed. Keep up the good work.
Staff was always friendly, knowledgeable and quick to help!
Great staff, Brandon knows his stuff....
Brandon was very helpful expediting our order.
The staff was extremely helpful and met/exceeded all my needs. Jeremy was particularly helpful. I am very impressed overall with the level of Customer Service which I would rate as outstanding!
GREAT TEAM, MADE MY CHOICE EASY!VERY CLEAN IN HALLS AND MY ROOM WAS SPOTLESS.
Because there is no elevator, I would never recommend this to a friend. Doors were often left unlocked and light fixtures look like alarm buttons and are not clearly labeled.
Great experience. Would definitely use u boxes again. Laurel was great. Boxes delivered and picked up when promised.
The company seemed very disorganized with my reservation, lost the number, incorrect of boxes didn`t have my exact quote on file but did honor what I had. The pick up was even more disaterous
Very friendly staff. Appreciate all.
Laurel, the woman in charge of dropping off my box, was great. She hustled during an already busy day to get my box to me ahead of schedule and did so with a smile!
fabulous in every way
The staff at U-haul were so wonderful. I never ever had a bad experience, was never treated badly or rudely, in fact they would go the extra mile to be helpful.
So far, so good, but I haven`t received my articles yet. When I do pick-up my belongings, then I can rate the service more accurately. Thank you.
Staff was very friendly, prompt, and professional.
Simple process. My storage unit was in perfect shape.
A few tears in the vinyl covering, which could allow water into the wood enclosure, but that was the only issue.
Brandon helped me tons as I wasn`t sure which storage option was best for me Zack was super helpful as well. A+ Thanks!
The experience was wonderful the staff were amazing and we were very pleased. Great team.
The staff were amazing. They helped support our charity event by being timely, offering suggestions and support to make our task easier and our event a success.
I simply don`t need the space any more, but the entire experience was very pleasant and I`ve given the highest possible ratings.
The staff was more than friendly and helpful. Good job!
Great guys down there keep up the good work
This is a non exhaustive survey. Work on it.
The man that helped me was very helpful and had great customer service!
Inconsistent billing from one location to the other. Had to pay delivery fee twice because there was not enough room in driveway for two u-boxes.
Good job. They took great care of us for nearly 3 years.
The box was moved forward and ready - could have been facing the door instead of sideways - but it was OK because I didn`t have a lot in it.
Box was delivered early, then there where issues with delivery timing. Very unprofessional. Would not use again.
I`m a bit upset because I was charged 568.00 dollars more then I was quoted. I was told it would be refunded but it hasn`t shown up in my bank acct as of yet.
Rented a storage unit - gentle-man very helpful and professinal
Water leaked into my unit in the back right corner. Several small boxes of documents were damp and full of mildew when I retrieved them last weekend. Two boxes had to be pitched.
the lock and latch had come off.door was barely on.I was overcharged then tried to charge me more.When I called to see where my ubox was they put me on hold for over an hour.had to call back. horrible
We always have great service and customer service with Uhaul. Thanks a lot.
staff was very helpful and everything went smooth.
You were open on Easter, the staff was more than friendly. I couldn`t be happier.
delivery team was especially helpful
Very easy to order. Great customer service!
This moving experience was one of the smoothest and most efficient I`ve ever had. I would highly recommend it and I would solicit these services again. Thank you so much!
The individual who helped us in Phoenix was fantastic. She went out of her way to make sure we had the number of boxes we needed.
We have been happy with U-haul and their services and staff for years. The most recent experience with Laurel has been even more exceptional.
Laurel, who delivered my uboxes was absolutely the best,,very conciencious and informative. She was more than willing for me top call her with any other questions that I might have,,great girl! !
Great experience from Pecos U-Haul PHX to Mcloughlin`s U-Haul in Oregon! Truck did great, trailer pulled easy over 1350 miles.....thx for making my first move-myself experience a good one!
I love the friendliness of the staff I will use the truck rental again but not the storage facility their price is about 2 times more than any surrounding local storage facilities
The staff at the this location was always very friendly and professional and went out of their way to provide excellent customer service... a pleasure to deal with. Highly recommended.
Though there was some strange misunderstanding where my request was canceled, the Tamara Diaz at Uhaul was very helpful and was able to hook me up the same day with a unit. Very good customer service.
Everything is great and smooth, delivery is very fast, stuffs are super nice, the over all experience is excellent!
Always willing to help and no trouble scheduling.
wonderful to see a female operator on heavy machinery. Smooth and efficient.
The staff was very helpful and went above and beyond getting the right paper work to me.
The box was broken when delivered. The driver told us management would call. you haven`t. Obviously you dont care!!!!
Storage is a bit more expensive than other places
Good Job !
Delivery of the full boxes and pickup of the empty boxes went very smoothly
I have not seen the box yet..I presume it was in good condition. My sister told me that it did not close cleanly at the bottom latch
The guys in the morning when we picked up the truck were awesome.
Laurie was right on time, quite efficient and was able to pick up on same day....awesome!! Thank you
The drop-off was on time and the delivery in Oregon was early. I am very pleased with the service and professionalism I found at U-Haul.
THE GUYS GOT TO KNOW ME AND WERE VERY NICE
The woman I worked with, Shannon was very helpful. U-haul was very good about honoring the rate I was quoted three months ago even though the rates had changed.
Played a lot of phone tag, so hard to get someone on the phone, or the right person on the phone.
Poor communications with U-Box staff.
Everything went very smooth from start to finish! I will definitely use u-box again!!
Best u-haul I`ve dealt with by far.
Did have THE HARDEST time getting someone to answer the phone initially. Over 1/2 hour wait time.
mostly good.... coordinating the estmated time of arrival with my professional moving helpers was a bit tricky and req several calls
No issues with service delivery or pickup.
Great to work with.
Milwaukie U-Haul only moved the boxes from Tigard U-Haul to my residence. Staff who delivered the boxes were friendly and prompt.
Store service at 52nd Powell in Portland OR was sketchy. McLoughlin help was good, not excellent. The service on the end delivery was excellent.
It was a good experience.
On time and very helpful!
I know this service is very new for U-haul but by move from Portland, OR to Woodinville, WA was smooth and well cordinated. The U-Box team is very professional, knowledgeable and helpful
I know this service is very new for U-haul but by move from Portland, OR to Woodinville, WA was smooth and well cordinated. The U-Box team is very professional, knowledgeable and helpful
Box had a big crack where the lock was attached to the frame, was not picked up until I called 5 times to check status, I was re-routed 4 times and my calls were not returned, and was broken into.
Ubox in general needs better communication, and respect for scheduled appointments. Ubox gives a time, and then they aren`t present, so local Uhaul needs to handle the issue.
Helpful staff, very clean and easily accessible.
The lovely Shannon was very helpful and and a pleasure to work with.
Great service, but U-Box was smaller than expected.
I was required to purchase a lock, and the lock had been hacked off. The forklift driver was unskilled and took at least a half hour. U-Box required I call the U-Box people even when I was at U-Haul.
Courtney in Lombardy VA was amazing!! She was very professional and gave us confidence in U haul!! Give her a raise!! In Happy Valley OR. It was unorganized, though staff were friendly.
Please see comments I submitted at receiving end regarding two negative experiences I had with the box and what 800 sales people told me.Local people were excellent at both ends.
What a nightmare. Uhaul seems to be extremely disorganized. They never called us to schedule drop off when our box arrived, provided conflicting information, wasted tons of our time.
I never saw the facilities but the delivery was on time, the staff was always friendly and the charges were accurate based on the quote.
I have had 5 different storage facilities for the last 7 years, this one being the longest, and have had nothing but a positive experience every time with this one.
Competent and friendly.
the service from Milwalkie was fine however, the service from Tampa to Milwalkie was horrible.
The delivery of the box was within the time frame allotted and the staff was friendly. However, the box was not picked up when scheduled and I had to call to get the box picked up for the next day.
Tamara was awesome! After we finished packing, we needed to get back into our ubox and she helped us with it! She followed up the whole time! Excellent!
Argumentative, sarcastic customer service. When my U-Box arrived, my lock was damaged so badly the combination didn`t work. On top of how expensive this was, I had to pay a locksmith as well.
The boxes were received on time and in good condition. The driver was both competent and friendly.
My things arrived to West coast from the East before the scheduled time! I did not lose one item in breakage. I would highly recommend and seek Ubox service again if needed.
I would never use your company again. Most stressful experience I`ve ever had with the entire staff at uhaul ubox in Milwaukie, OR.
Tamara was prompt, professional, and efficient- thank you!
We encountered muultiple major issues with communication and service, including a significantly smaller box than advertised 245 cubic feet instead of 300.
U-Box was delivered to home, but had asked to bring my things to the facility. Did not get a copy of the receipt/contract.
U box delivery couldn`t schedule right away and pick up took one week
all was good
Everyone very helpful and my box arrived on time with no problems. Would use it again if the need arises.
The U-Box reps were very unaccomidating and unprofessional, it was impossible to set up a delivery and poor communication as well as under staffing and overbooking really made the experience poor.
thr girl who dropped it off wasvery nice andhelpful. i havechanged thingsa couple of times and ya`ll have accomadated me very well. thanks.
The dresser drawers and stereo system was damaged. When I filed a claim the insurance adjuster refused to pay for the damaged items. Very disappointed at my first experience with the U Box.
My acct. info hasn`t been updated from original order. I would like to know what the dollar amount will be upon pickup, for the long dist. delivery. Thank you
Close to our house, nice people, helpful. We were able to store a couch for one month free while we found another spot for it.
My boxes are not being delivered by the eight days to my house.I move often being a military family, know other families who move often too, will tell others not to use this service.
Super friendly and answered all of our questions
fast and efficent service! Drop off could not have gone smoother! Thanks!
Excellent service and very timely
The manager, cody , is an excellent employee who went above and beyond to provide outstanding customer service.
Delivery was easy to schedule, on time, and professional.
Service was great!!! would refer to anyone making a move over a long distance
awesome as always this is wa hy we stay with uhaul, and we learned you have storage even better thanks again
You guys are AWSOME! Always helpful and professional.
Employees are always very friendly and helpful
Tamra is great and very helpful
They were very kind to give us a ground floor unit when we were scheduled for an upper floor unit. It made it so much easier to get things in and out.
everything was great! Shannon was very friendly and helpful with everything.
Everything was great. Thanks.
This experience went off without a hitch.
SHANNON WAS VERY HELPFULL AND FRIENDLY. SHE TRULY CARRIES HERSELF AS A PROFESIONAL WORKING FOR UHAUL. YOUR COMPANY IS VERY LUCKY TO HAVE HER AS AN EMPLOYEE.
I have always had great customer service at the McLoughlin Blvd. U-Haul in Milwaukie. I will continually use them for all my rental needs. Thank you.
very helpful and pleasant young ladythorough,professional and EASY to work with. The moving process is that much easier now! Thank you for the excellent service - Jim
The ladies I spoke to on the phone several times were very helpful and effective.
Tamara’s friendly and professional service allowed me to quickly forget the 20 minute delay. Keep hiring smart, helpful people like Tamara and you will have no problems with customer service!
Tamra and Shannan were exceptional. Friendly and very professional. We are extremely happy with our experience and your pricing
We requested a unit on ground level and were accommodated.
I would like someone to call so I can tell them my issues. It isn`t with oregon or Alaska. Very happy with them
Our rep, Shannon, was simply outstanding in every way!
The manager, Cody, was extremely helpful and friendly. I signed up immediately!
People were nice to talk to. But the 2 day late delivery was unacceptable. It cost me a $167 for hotel A special trip should have been made. customer satifaction? Thanks Ron
The lady who I have been working with has been wonderful and very nice she has answered all my questions and please let her know that I am very greatful for all her help Kimberly Scott
Very nice staff. Thanks!
I`ve moved cross-country 4 times and always used U-Haul trucks. This was my first time using U-Box-it was fantastic! I highly recommend it-great service, on-time delivery everything arrived securely.
Very polite staff. Service with a smile.
Excellent service by all staff. My suggestion for better service is to have weekly rates after the first month. Your delivery and pick-up fees are good too. Will use again. John Bell
Staff is extremely friendly and quite helpful
The only real stress in the process was a lack of paperwork. We received no paperwork in California when the box was delivered or in Oregon when delivered.
never would i use u-haul after this
The person that delivered the boxes was very helpful and pleasant to work with.
The staff was very understanding of my situation and happy to help however they could!
So far a great experience! Thanks for the great service!
The service was very friendly and professional. I was very happy. It made a crazy moving time manageable!
The driver who delivered the box was incredibly helpful and friendly. She went above and beyond the job requirements. Thanks!
GREAT ALL AROUND. THE STORAGE UNITS ARE CLEAN AND WELL MAINTAINED. STAFF IS VERY HELPFUL. THANKS FOR THE CONVENIENCE.
I felt there was an excessive number of emails and that bills we`re difficult to read.
The boxes are far too small for the amount paid my box came in damaged and the contents were barely intact.
We were told the storage unit was lg enough to hold the contents of a 10 ft.truck.Not true.We ended up having to take home many boxes, because the ceiling is only half ht.in 1/2 the unit.
Shannon was fantastic. I always had so-so experiences with u-haul through the years in terms of customer service, but Shannon was far superior.
Box was extremely small. Advertise that box is for 1 room. Quality was poor. Door hinge not lined up, making security an issue. Door not plummed on the box.
Everything has been great so far, UBox being picked up tomorrow hopefully the rest of the shipping goes just as well.
Service was excellent. Extremely responsive. Tamara was on top of everything. A+
you should think about getting liability insurance. the city of long beach california will not permit a u box to park on the street because on no liability insurance.
Cody was very efficient Andy very helpful and attentive when I was choosing a storage space and Ron was friendly and welcoming.
Quick delivered and picked. However, Direct billing to insurance company not availbale.A process needs to be in place to allow direct billing to insurance companies.
Boxes were on time and the driver was very helpful and friendly.
The box was delivered without the printed paperwork/contract etc. I found out later that it was in my e-mail inbox however.
Excellent! I`m on disability - having the boxes available to load as our family could, was a big help. I am certain U-Box will be my 1st choice on any future moves. Alan Watson
Everyone has been very easy to work with and helpful.
My experience was wonderful. The young lady who both delivered and picked up my box was awesome. Thankyou
renting the u box was a great experience and i would do it again.
the cost and use of a u-box was a great experience and i would use them again .
Everyone was exceedingly kind and understanding of our situation, let alone their wonderful approach and follow-through with business.
Levina Conrad - San Bernandino and Shannon Marvin - Portland provided excellent service and were a pleasure to work with!
The Oregon staff was awesome!! The Sioux Falls rep was terrible. Based the Sioux Falls drop off I would not recommend UBox.
the website was confusing but the folks at the call center and the folks that delivered were great!
staff very friendly, quickly responded to calls. overall very satisfied, and will use again in the future, and have already recommended to friends/family.
Excellent service and price. The most economical option around. Would be nice to have the option of a larger box.
This worked out great for me. I liked that each box could be placed in the limited space I had to work with.
The ladies who run the ubox in Oregon were very good at their jobs. They were friendly, flexible and had good follow through. Thank you.
Driver was outstandingly personable, knowledgeable, and just simply awesome!
Very friendly, informative and prompt service just as they promised. And cheaper than competitors. Would recommend to anyone.
good / competent service good price compared with PODS
The girls were very nice.
Shannon local staff member is helpful, cheerful and made getting and picking up box very easy.
Boxes are a little scary looking rickety, but belongings returned same as they were packed. So all well.
This was the most amazing experience I`ve had with moving. U-box made it convenient and easy, and I`m incredibly glad I decided to go with them. Thank you so much.
Will definitely use your service again.
I found the people at UBox of Oregon to be disorganized.
Thank you to every single person for all of your kindness, support and professional knowledge!! You are the best! Dr. Helen Peck
website let me sched delivery on a sun but was called and told that`s wrong, only deliver Mon-sat. Was irritated about that. The website SHOULD have accurate information. It`s really not that hard...
A mix-up with the original delivery time was quickly corrected, and staff were very accommodating.
the hours are restrictive and the procedure to obtain a key is not very easy
The absolute best service!
Shannon was very helpful and prompt gave great customer service many thanks
I left a few items outside the storage area and staff did not even notice and the items were stolen.
Shannon in PDX and Angela in BC provided excellent service, going out of their way to be in touch with me and were extremely helpful with this somewhat outside the box international shipment.
they all did a great job, very courtese
Shannon Marvin did a great job. She understands customer service as well as anyone I`ve met.
Richard helped us get all set up and he was so friendly and helpful. Great customer serivce.
Shannon Marvin and Andrew Robinson were stellar professionals.
The facility was always neat and clean. Not only the storage space but the counter area as well. Only hassle was leaving our drivers license and then retrieving it upon departure.
Shannon has been doing a first rate job. She is responsive, hardworking, knowledgeable and flexible. Her customer service skills are terrific.
love this location and the staff. Thanks Andrew! Wish I would have received a monthly statement so I didn`t have to pay so may late fees though.
I came to the U-haul store on McLoughlin to get moving supplies the guy working was so helpful! I explained my unsatisfactory PODS experience and he then sold me 2 U-boxes. I was thrilled!
There was no elevator accessiblity for the second floor unit. You have signs indicated there are elevators. Staff did not direct us to one when asked.
telephone staff excellent very helpful and knowledgeable. Ubox delivery driver excellent made sure we were happy with box placement. Good experience all around
super helpful and friendly staff...smooth transactions...i had a great customer experience and Carl went above and beyond...kudos guys....i`ll be using your services again for sure:
Customer service agent was great...10!!
i will recommend u-haul to anyone...
Devin is very friendly and helpful. Truly a ripe candidate for manager material!
Shannon Alyse at the Portland location where fantastic!
clean but had a leak,we were able to fix. they did offer to bring a new one but we didn`t have time.
The fact that U-Haul does make things so easy you saved my bacon by helping with my last minute moving needs. Two storage units, a truck, boxes, etc.! Thank you!
There`s not much to say. Everything was perfect and the customer service was off the charts. Thank you.
the staff is extremely friendly and helpful, and i would recommend this facility to anyone who needed storage.
Req 8x10 space,told 2nd month free. Moving day, space 5x8, need bigger space as req, staff not helpful, had to pay extra$, and no free month. Staff unhelpful, often rude every time I went in.
In the worst of times U-haul was a beakon of light and help! You REALLY do make it all easy, Thank you so much!!!!!!!!!!!!
Messed up my check-in resulting in not getting my free second month. Was offered a free third month, but didn`t need three months. Rip off and liars
Very poor customer service!!
I especially liked the security of the u-haul facility.
Rebeca in Oregon City U-Haul was very friendly and ejoyable in our visit. Keep up the good work.
Rebecca the assistant manager was very helpful and friendly, and made the whole experience easy and streamlined. Thanks so much!
Very nice U Haul facility. Helpful staff.
Devin is awesome. Give her a pay raise!
Later hours on the weekend would have been more convenient.